Child Safety

1. Supervision & Ratios

We maintain low child-to-coach ratios to ensure every child is actively supervised, supported, and safe. All activities take place in open, visible areas, always monitored by centre managers. There are no private or closed rooms used in our programs.

Private Lessons

  • Ratios range from 1:1 to 4:1 depending on the session type

Sportz45 Classes

  • Under 2.25 years: max 7 children per class

  • Ages 2.25-3 years and 3+ groups: max 9 children per class

  • Centre managers are always present for added supervision

KinderSportz

  • Under 2.25 years: max 10 children

  • Ages 2.25-5 years: max 12 children

Holiday Program

  • Groups capped at 15 children with additional centre managers support

2. Toileting & Nappy Changing Policy

We follow respectful, transparent procedures to support toileting and personal care.

  • Only female staff assist with nappy changes or toilet breaks

  • A minimum of two staff members are always present

  • All changes take place in open, designated hygiene areas – never behind closed doors

 3. Our Team: Qualified, Caring, and Child-Focused

Who We Hire

Our coaches come from backgrounds in teaching, early childhood education, psychology, fitness, NDIS support, and sports science, some are also parents themselves. Each team member is selected for their ability to connect with children and create a safe, positive environment.

Our onboarding process includes scenario-based child safety interviews, and hands-on trial sessions.

Staff Training & Development

All team members:

  • Hold a valid Working with Children Check
  • Are guided through our in-house safety procedures covering venue layout, equipment handling, and safe coaching practices
  • Emergency and incident response protocols
  • Follow a strict Code of Conduct covering appropriate boundaries, language, and interactions

Ongoing mentoring and professional development help us ensure our team remains confident, capable, and nurturing.

Centre Managers & Senior Staff

Our centre is led by experienced managers with backgrounds in psychology, fitness, sport science and managing child-focused programs.

They are trained in emergency response, First Aid, Anaphylaxis Management, and Child Safe Practices, and are available on-site daily to support both children and families.

We also have a dedicated staff member positioned at the main entrance during class times to monitor who is entering and exiting the venue. This helps us maintain a secure environment and ensures every child is accounted for from the moment they arrive to the moment they leave.

4. Drop-Off & Pick-Up Policy

  • Children must be signed in and out by a nominated adult

  • Children are only released to authorised individuals listed on their pickup form, with no exceptions

  • Head counts are conducted throughout the day

5. Equipment Safety Checks

  • Equipment is inspected before every session for safety, wear, or damage

  • Unsafe items are removed immediately and reported for repair or replacement

  • All equipment is maintained according to a regular safety schedule

6. Hygiene & Cleaning Procedures

  • Shared surfaces and equipment are sanitised every morning

  • We follow daily, weekly, and term-based cleaning schedules

  • Hand sanitiser is readily available, and children are always encouraged to wash hands throughout the day and after toileting

7. Incident Management & Reporting

  • All incidents, injuries, and concerns are recorded, communicated to families, and stored securely

  • Staff are trained in mandatory reporting and follow clear escalation procedures

8. Child Empowerment & Voice

  • We regularly cover personal safety and feelings with the children through our daily Mindfulness classes. These sessions encourage children to understand their emotions, recognise boundaries, and feel confident expressing themselves. Our coaches create a safe, supportive space where every child knows they can speak up, ask for help, and be heard.

9. We’re Always Here to Talk

We understand that placing your child in someone else’s care requires trust. If you ever have questions, concerns, or would like to discuss our safety procedures further, please don’t hesitate to reach out to our team directly.

We’re committed to making every family feel safe, supported, and confident, because your child’s wellbeing is at the heart of everything we do.

Still have questions? Want to speak to a real person?

Simply fill out the enquiry form and one of our friendly team members will be in touch within the next 24hrs.

Let’s kick-start your child’s passion for sports and fitness!